Success Story with Scott D. Clary
Published on Sep 21, 2023, 7:48:28 PM
Total time: 00:09:15
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This episode of "Success Story: Lessons" features Tiffani Bova, Author & Global Salesforce Evangelist. She dives deep into the intricacies of company growth, the importance of employee experience, and how companies can miss the mark. Here are the key takeaways:
Modernizing Growth Strategies: Tiffani discusses how she took tried and true strategies for growth and modernized them using tools like Social, Mobile, Cloud, Big Data, and AI.
Customer Experience as True North: The importance of focusing on what customers want and need, but also recognizing the role of employees in delivering brand promises.
Employee Experience (EX) and Customer Experience (CX): The tight connection between the two and how companies that excel in both see faster growth rates.
The Real Impact of Unhappy Employees: Tiffani touches on the "great resignation," quiet quitting, and unionization, emphasizing the need for companies to balance customer and employee satisfaction.
Being Customer-Centric: While being customer-centric is essential, Tiffani stresses the importance of ensuring employees are equally engaged and have a positive experience.
➡️ Show Links
https://successstorypodcast.com
YouTube: https://youtu.be/Hb0dmL-J4Jw
Podcast: https://podcasts.apple.com/us/podcast/success-story-with-scott-d-clary/id1484783544?i=1000616433933
➡️ Watch the Podcast On Youtube https://www.youtube.com/c/scottdclary
Welcome to the Success Story Podcast, hosted by entrepreneur, business executive, author, educator & speaker, Scott D. Clary (@scottdclary). On this podcast, you'll find interviews, Q&A, keynote presentations & conversations on sales, marketing, business, startups and entrepreneurship. Scott will discuss some of the lessons he's learned over his own career, as well as have candid interviews with execs, celebrities, notable figures and politicians. All who have achieved success through both wins and losses, to learn more about their life, their ideas and insights. He sits down with leaders and mentors and unpacks their story to help pass those lessons onto others through both experiences and tactical strategy for business professionals, entrepreneurs and everyone in between. To get more of the Success Story podcast, go to www.successstorypodcast.com.