Why the grace period is ending for Rocky Mount residents behind on bills

The City of Rocky Mount has resumed shutting off utilities and charging late fees after months of exceptions due to a utility billing issue that lead to back bills. A recent state audit found the city did not double-bill customers. Instead, auditors said the city was trying to correct billing delays and eliminate a gap between meter-reading dates and billing dates created by the city by mistake. WRAL's Heidi Kirk explains.

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