A North Carolina 911 dispatcher takes calls from the other side of the country

Conrad Shadel lives in Person County but answers 911 calls in the Pacific Northwest. He and his co-workers are allowed to do their jobs remotely, even from home.
Here in our state, many agencies are struggling to fill emergency communicator positions. WRAL Investigates Sarah Krueger visited his dispatch center and examines whether this could be a solution.

The WRAL Daily Download is an in-depth conversation about a single news story. WRAL covers news across North Carolina every day, but this podcast focuses on one story at a time, bringing context to each conversation. The in-depth, localized podcast takes you into the latest stories from Raleigh, Durham, and the entire Triangle region on North Carolina. This is community news aimed at keeping you informed about the more subtle stories that are happening around you. Hosted by WRAL News journalists, episodes post weekdays by 4:30am.