Empowering Client Success: Kirby Ososki on the Heart of Financial Services

Welcome back to another Diary of a Financial Advisor segment of Don't Retire... Graduate! . Our special guest is Kirby Ososki, a remarkable individual with 18 years of experience in the financial industry, currently working at BFG—not as a financial advisor, but as a Registered Client Service Associate. Kirby brings a distinct perspective to our industry, one that underscores the critical roles beyond advising that make substantial impacts on client satisfaction and financial success. In our conversation, Kirby and I discussed her unconventional path into the financial industry and the evolution of her career. She shared how her journey began unexpectedly at a jewelry store and led her to an influential role within the firm. As someone not initially trained as a financial advisor, she offers a fascinating insight into how teamwork and meticulous operational support are essential to the success of financial advisers and, ultimately, to the clients they serve. Kirby detailed her day-to-day responsibilities, emphasizing the operational execution of opening accounts, transferring funds, and completing trades. Although not directly involved in the advisory process, Kirby showed how significant her role is in delivering client confidence and satisfaction, a testament to the importance of effective communication and operational precision in financial planning. Her passion extends beyond her current role; with aspirations of becoming a Peloton instructor, she embodies the spirit of not retiring but constantly evolving. 5 Key Takeaways: Non-Traditional Career Path: Kirby's entry into the financial industry illustrates how diverse experiences and backgrounds can lead to impactful roles in financial services, beyond the advisory functions. The Role of Registered Client Service Associates: Kirby explained the critical operational tasks that support client success, highlighting how precision and efficiency build client trust and satisfaction. Importance of Teamwork: Her experience at BFG showcases the power of collaboration in boutique firms, where personalized attention and consistent teamwork enhance service delivery. Joy in Supporting Roles: Kirby derives immense satisfaction from her work when she receives positive feedback from both colleagues and clients, manifesting the often-unseen impact of behind-the-scenes efforts. Evolving with Purpose: Kirby's aspirations of becoming a Peloton instructor illustrate a continuous journey of growth and self-discovery, echoing the ethos of never truly retiring, but graduating to new adventures. Join us as we explore Kirby's story and learn how different roles within the financial sector contribute to creating a more secure and confident future for clients. As always, don't forget to subscribe, rate, and share this episode with anyone embarking on their financial journey! Learn more about your ad choices. Visit megaphone.fm/adchoices

Don’t Retire… Graduate! Is the podcast that asks what you want to be when you grow up so you can graduate into retirement with a passion and a purpose. Hosted by Certified Financial Planner Practitioner, Eric Brotman, this show will explore different methods for saving money, paying down debt, raising financially literate children, growing your wealth, and reaching financial independence–whether you’re 35 or 65. Retirement is not the absence of work, but the absence of needing to work. So join us while we talk to award-winning, best-selling authors, finance experts, influencers, and people with amazing money stories to help you set and reach financial goals, discover your passions, and make a plan for what you want to be when you reach the point where work becomes optional. Plus, between full episodes we’ll answer listener questions about personal finance, investing, retirement readiness, taxes, and more. Topics covered include: budgets, credit, debt, emergency funds, balancing expenses, health savings accounts, insurance and risk management, financial advisors, mortgages, retirement savings, social security, money management, spending, fintech and finance apps, employee benefits, and the FIRE movement.