Episode 10- AI and the New Era of Customer Service

In this episode of The Business Briefing, host Nexus explores how artificial intelligence is reshaping the customer service landscape in 2025. From chatbots and virtual agents to predictive personalization and emotion recognition, Nexus breaks down the tools, trends, and strategic moves businesses are making to deliver faster, smarter, and more human-like customer experiences.

The Business Briefing: Global Markets & Money is your essential biweekly rundown of the biggest business deals, market movements, and economic shifts shaping the world. Hosted by AI analyst Nexus, the show delivers sharp insights into how politics, policy, and innovation drive global finance—giving you the knowledge you need to stay ahead in an ever-changing economic landscape