First Response: The Art of Negotiation and Crisis Response

First Response with Dr. Shannon welcomes a true legend in crisis negotiation—Ret. Lieutenant Jack Cambria, a 34-year veteran of the NYPD and former commander of the department’s elite Hostage Negotiation Team.

From defusing high-stakes hostage situations to responding to the 9/11 attacks, Lt. Cambria shares insider stories from the front lines—and why negotiation is the most powerful first response tool in crisis situations. Plus, hear Lt. Cambria’s insights on resilience, mental health, and the pressure of public scrutiny in policing today. To learn more about Jack Cambria visit https://www.jackcambria.com. 

About Jack Cambria: https://www.jackcambria.com/

Jack Cambria, a thirty-four year police veteran who retired as the New York City Police Department's longest-standing Hostage Negotiation Team Commander, shares the skills used by hostage and crisis negotiators in defusing high-crisis encounters.

More about Dr. Shannon: 

Dr. Shannon is a clinical psychologist, first responder, and mental health advocate who refuses to accept gaps in the system—so he creates solutions where none exist. Recognized by the U.S. Department of Justice for leading one of the most effective and innovative rural co-responder programs in the country, he works at the intersection of mental health and public safety, ensuring that even in the most underserved areas, people in crisis receive the support they need.

With a passion for breaking barriers and empowering others, Dr. Shannon believes that small steps lead to big change—and that no one should have to struggle alone. His approach is raw, real, and deeply human, offering practical strategies for navigating life’s toughest moments—whether in crisis, burnout, or simply trying to move forward.

His insights can be seen every Sunday morning on Heartland News at 6 AM and heard on First Response with Dr. Shannon, where he delivers real-world solutions to help you shape your first response to life’s challenges.

Have a question? Reach out to Dr. Shannon at drshannon@kfvs12.com

A KFVS Digital Production, First Response with Dr. Shannon is a mental health focused podcast. Each episode will focus on a way to help you or allow you to help others with mental health issues and topics.