After a South Jordan woman was tricked by a bank imposter into moving $16,900, her bank froze the funds before the scammer could take them - but later her claim was denied when trying to get her money back. Greg and Holly touch base with KSL Investigative Reporter, Matt Gephardt to break down how the fraud happened, why the bank initially denied her claim, and what federal rules do and don’t protect. Plus, what you should watch for to avoid similar scams.